Store Policy

Customer Care

Product Authenticity

All V Dream House apparel and accessories are designed and crafted using high-quality materials.
We guarantee 100% authenticity and stand behind the quality of every item sold on our website.

Orders & Processing

Orders are processed within 1–3 business days after payment confirmation.
You’ll receive an order confirmation email and a tracking number once your order ships.
If you haven’t received confirmation within 24 hours, please contact us at support@v-dream-hz.com.
Pre-order or made-to-order items may require additional processing time as stated on the product page.

Shipping

We ship nationwide within Malaysia and to selected international destinations.

Estimated Delivery Time:

Malaysia: 2–7 business days after dispatch
International: 7–14 business days, depending on destination and customs

Please ensure your shipping address and contact details are accurate before completing checkout.
Shipping fees are calculated at checkout based on your destination and order weight.
Free shipping promotions may apply from time to time as announced on our website.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided that items are:

Unworn and unwashed
In their original packaging with all tags attached

Customers are responsible for return shipping costs unless the item received is defective or incorrect.
To start a return, email us at support@v-dream-hz.com with your order number and reason for return.
Approved refunds will be issued via the original payment method within 7–14 business days.

Cancellations

Orders may be cancelled or modified within 24 hours of purchase, provided they have not been shipped.
Once an order has been dispatched, it cannot be changed or cancelled.

Sale & Custom Items

Items marked “Sale”, “Clearance”, or custom-made are final and non-refundable.
Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
We will assist you with an exchange, replacement, or refund as appropriate.
Include your order number and clear photos of the affected item in your email to support@v-dream-hz.com

Privacy & Security

Your data security is our priority.
All transactions are encrypted and processed through secure payment gateways.
We never share personal or financial information with third parties.

Our Promise

At V Dream, we are committed to:

Exceptional craftsmanship
Honest service
A seamless luxury experience

If there’s anything we can improve, we’d love to hear from you.

Payment Methods

Thank you for shopping with V Dream House. This Payment Policy explains the terms and conditions related to payments and transactions made through our website www.vdreamhouse.com, securely processed by our authorised payment provider.

Accepted Payment Methods

We accept a variety of secure payment options through our payment provider, including:

Credit & Debit Cards (Visa, Mastercard, AMEX)
FPX Online Banking (for Malaysian banks)
E-Wallets (Touch ‘n Go, GrabPay, ShopeePay, etc.)
Other payment channels available during checkout

All transactions are processed in Malaysian Ringgit (RM) unless otherwise specified.

Secure Payment Processing

All online payments are processed through our authorised payment provider.
We do not store or have access to your full payment details such as card numbers or banking credentials.
All data transmitted between you, our payment provider, and your bank is encrypted and protected.
Depending on your selected method, you may be redirected to a secure payment page for authentication before completing your transaction.

Payment Confirmation

Upon successful payment, you will receive an order confirmation email summarizing your purchase.
If you do not receive confirmation within 24 hours, please contact us at support@v-dream-hz.com for assistance.
Orders will only be processed once full payment is verified and received.

Failed or Declined Payments

If your payment fails or is declined, please check:

That you have sufficient funds or credit available;
That your card or account is active and authorised for online use;
That you entered the correct details and completed any required OTP verification.

V Dream House is not responsible for failed transactions caused by customer input errors, insufficient funds, or service downtime from your bank or payment provider.

Currency & Pricing

All prices listed on our website are in Malaysian Ringgit (RM) unless otherwise noted.
Product prices, discounts, and offers may change without prior notice.
In case of pricing errors or discrepancies, we reserve the right to cancel the order and refund the payment.

Disputes

For payment-related disputes, please contact our support team first at support@v-dream-hz.com with your order number and transaction proof.
We will liaise with our payment provider or your bank to resolve the issue promptly.